Only gave 4 stars because while I'm really impressed, I don't have a lot of experience with them just yet. BUT What they did do--balance my tires and end my nightmare of an experience with (Becker Tire on Tustin in Orange) is worthy of 5 stars and a yippee all day every day. I'm excited to have found a new shop that really knows their stuff and will take care of me for a reasonable price. Apparently the shop I mentioned above needs to recalibrate their machine and care a little more about their customers. Needless to say, I'll be coming back here when I need service!! :) Thank you very much Western Brake & Tire!!!